Service Coordinator - Wirral, United Kingdom - Sure Energy Solutions Ltd

Description

, Permanent Service Coordinator

Working Hours 08:30 - 17:00 Monday to Friday. 37.5 hour working week.

Starting annual salary £24,000 per year (based on experience), with discretionary annual bonuses dependent on company and individual performance.


Main purposes of job

We're expanding our team and are looking for a Service coordinator to join us on a full-time, permanent basis due to a period of consistent business growth.

SURE Solutions is a rapidly growing and multi-award winning Engineering organisation and, since starting business seven years ago, is now a team of 50 with ongoing growth.

We are looking for a motivated service coordinator to support the next stages of our expansion.

Working from our office in Birkenhead (CH41 9HT), we're looking to recruit a driven and ambitious individual with excellent communication skills and a desire to grow with the business working closely with some of the largest national and global companies and organisations.

Working closely with the Office team to undertake all administrative duties and other tasks required to ensure the smooth running of SURE Solutions.

To be the first line of response to customers in the case of reactive works.

*- To be the first line response to customers in the case of reactive works

• Liaise with company staff, customers, suppliers, engineers & accounts
• Deal with customer enquiries promptly and efficiently
• Assist customers with general or job specific enquiries
• Schedule Engineer Visits
• Respond reactively to call out requests from customers
• To be commercially aware of customer value and cost when allocating engineers to sites
• Collate Engineers paperwork, ensuring a smooth flow of information to Accounts
• General Office duties
• Direct Engineers to jobs
• Schedule Planned Maintenances
• Report on performance of service internally and externally as required
• Assist with any other duties/duties of other colleagues as required during busy periods and/or staff absences

Essential Skills

• Strong interpersonal skills
• A proven team player
• Good attention to detail

Person Specification

• A strong desire to learn and develop
• Proactive approach to tasks
• Ability to maintain a positive attitude in the face of challenges

Experience
Some employment experience preferred but not essential. More important is personality and the desire to work for a small but rapidly growing team.

Reporting to Susan Powers, Business Operations Manager


Benefits:

• Bonus Scheme
• Matched Pension Scheme
• Mobile and Laptop
• Life Insurance
• Optional Private Medical Insurance
• Flexibility to Buy/Sell Holidays
• Employee Assistance Program
• Vehicle Salary Sacrifice Scheme
• Continuous investment in training & development

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£26,000.00 per year


Benefits:

• Company pension
• Life insurance
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Work Location:
In person

Application deadline: 25/03/2024