Technical Support Advisor - Nelson, United Kingdom - TEXA UK LTD

TEXA UK LTD

Verified Company

Nelson, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking to recruit an additional Technical Support Advisor to work within our Call Centre. This position is office-based and at our UK branch in Nelson, Lancashire.

This role is an excellent opportunity for an experienced mechanic / technician, with a good knowledge of automotive electrical architecture and vehicle communications, looking to come off the tools and try something new.

The Role
As a Technical Support Advisor at TEXA you will be required to:

Answer incoming calls to the TEXA Helplines providing a high level of experienced support for technicians on vehicle specific issues.
Offer advice on product software issues, vehicle fault codes, and best practice in the use of TEXA products.
Create technical bulletins to enhance the software database and verification of translated bulletins created by other markets.
Assist our colleagues at Head Office with any software testing on existing and new vehicles to ensure full coverage within our tools.
Previous experience as a motor mechanic/vehicle technician is essential.
Good IT skills and an understanding of vehicle diagnostics and electronics.
Excellent communication skills.
Logical thinking with the ability to resolve problems quickly and effectively.

All necessary training will be provided on our full range of products and software systems to ensure you are fully conversant with all requirements.

About Us

TEXA is a leading manufacturer of garage workshop equipment, including vehicle diagnostics, air-conditioning service stations, and other specialised garage equipment.

TEXA was founded in 1992 with its Head Office based in Treviso, Italy, and now has branches throughout the world supplying equipment, after-sales support, and training programmes to all types of automotive workshops, including prestigious dealerships, independent body shops, and workshops alike.

We are an innovative modern company with a traditional thinking when it comes to business, we want our customers' experience to always be positive.

We expect a positive attitude and some flexibility from everybody, both towards our customers and colleagues.

What you can expect from us is a competitive salary, a friendly and supportive work environment with long-term career prospects.

We offer the following benefits: