Claims Handler - Stockbridge, United Kingdom - Superhog Limited

Superhog Limited

Verified Company

Stockbridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
Superhog is one of the most exciting tech businesses based in the south-east of the UK.

We are a customer-focused global risk management system that helps Property Managers and Hosts screen their guests in more than 155 countries and territories around the world.

How do we do that? Well, through our SaaS platform, Know Your Guest.

We help Property Managers and Hosts (big or small) deal with the complexities involved with having strangers renting their properties working as a deterrent, identifying high-risk guests and enabling them to maximise their profitability.

Superhog is growing fast and we think we are the future of short-term rentals and we're looking for a talented and driven team members to come and take us to the top of the next mountain.

Resolutions Agent:

The core elements of this role include working closely with our clients to obtain and investigate details of any incident.

The relationships we have with our Partners are extremely important within this role so communication is key.

Our department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner.

Responsibilities:

Main Responsibilities as

Resolutions Agent:
(not limited to):

Deal with new and existing resolutions ensuring the customer's requirements and expectations are met and understood.
Make informed decisions regarding paying and rejecting damages up to handler authority limit
Ensure that resolutions are handled in the correct technical manner, in accordance with the guarantee cover.
Identify the indicators of fraud and use questioning/investigation techniques to see if the resolution can be progressed to payment or repudiation.
Take ownership of complaints and record details accurately and resolve where possible in line with company values.
Information gathering from our clients to allow full assessment of liability.
Working closely with other departments who run along side the resolutions process.

Requirements:

Skills and experience you need as Resolutions Agent (not limited to):

Positive attitude with a flexible and resilient approach to change
Excellent communication skills, written and verbal
Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office
Ability to negotiate and influence others whilst maintaining an empathetic approach
Make good judgements throughout the resolutions journey and demonstrate the ability to work under pressure
Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling resolutions
Strong attention to detail and accuracy when communicating with customers both written and verbally
Computer literate with the ability to learn new systems
A natural ability to manage conflict with an investigative mind in order to solve customer enquiries

Details:

Compensation: In the region of £23,00027,000 depending on experience
Early employee options, pension, flexible working
Location ideally have the ability to work from our UK hub nearby to Stockbridge, SO20 8DR for at least 3 days a week.

Salary:
£22,500.00-£27,000.00 per year

Benefits: