New Homes Customer Care Coordinator Hybrid - Broadstairs, United Kingdom - Deverell Smith

Deverell Smith

Verified Company

Broadstairs, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Do you have exceptional Customer Care experience within Property? Are you looking for a flexibility in a role which is primarily home based? Are you looking to work for a socially conscious company with ethical values at heart?

We are looking for an enthusiastic and hard working individual to join the ever growing Customer Care team for a house builder.

The company:

An extremely forward-thinking organisation who's net goal is to promote sustainable and progressive change within the Real Estate industry, through building environmentally sustainable modular homes.

This award winning companyhas seen huge growth in recent years, with huge developments in the pipeline.

The role:
A Customer Coordinator, dealing with pre and post-completion of New Builds (overseeing two developments)

Dispatch corresponding contractors to relevant issues.
Understand the key criteria for snags, including defects and damages.
Assume responsibility for resolving customers issues efficiently.
Maintain and update customer records in accordance with department protocols.
Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
Assume full responsibility for your learning and ongoing education of the build and sector.
Offer new ideas and innovations on how to improve all aspects of customer service within the team.

You will be based primarily from home, although there are two developments in which you will attend to, based in Broadstairs Kent, and Bristol when neccesary, therefore you must be comfortable to commute to both locations (on a weekly or bi-weekly basis).