Customer Service Team Leader - Bristol, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Team Leader Wanted - South Bristol

Salary:
£26,000p.a

Working Hours:
Between 7AM-11PM (Working 5 days out of 7)

Permanent


Adecco are currently recruiting for a customer service team leader on behalf of our client based close to Bristol City Centre.

Our client are looking for someone to join their team as a team leader in their busy contact centre.

The main purpose of the role is to work with the contact centre manager to ensure the team are meeting KPI's and SLA's as well as acting as the first point of escalation for any issues.


Duties:


  • Ensuring all enquiries are responded to promptly and maintaining accurate records
  • Completing regular quality monitoring of cases
  • Manage the productivity of CSA's
  • Resolving escalated issues
  • Ensure team is fully resourced to meet demands
  • Managing sickness and absences
  • Training new members of staff

The Individual:

  • Great customer service skills
  • Leadership skills to encourage, motivate and build team spirit
  • Strong listener
  • Strong verbal and written communication
  • Organised and efficient
  • Enjoys working in a busy environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Alyssa Preist
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