Customer Service Advisor - Laindon, United Kingdom - Adore Recruitment

Adore Recruitment

Verified Company

Laindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Wanted Customer Service Advisors for immediate start
Do you have customer service experience within an office environment?

Are you available for a 5 month contract?

Have you got excellent communication skills?

Then you could be exactly what we're looking for

You will:

Be a professional single point of contact for internal and external customers, to help recover monies owed and update database accordingly within the automotive industry.

Maintain good relations, whilst remaining sensitive to situations

Need good administrative and communication skills, as you will be dealing with customers and clients face to face and on the telephone.

It will be necessary to be proactive and suggest improvements where possible to improve internal processes.

Main Duties

Deal with internal and external customers, advising on rebates that have been received, and resolving any problems.
Log queries using their database and then investigate
Handle any calls with the appropriate interpersonal skills.
Work to tight deadlines and under pressure.
Chase any queries passed to other teams until outstanding queries are resolved

Skills: