Service Scheduler - Bradford, United Kingdom - Kings Security

Kings Security

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Purpose of the Job

To organize and manage teams of service engineers' daily diaries. To provide efficient planning of corrective, preventative and project works.

Key Job Responsibilities

Efficiently managing service engineer's daily diaries

Monitor and report engineer PDA utilization

Monitor Awaiting parts, Parts in and Further action queues.

Request parts as required and arrange re-attendance of further action calls

Arranging new ETA with customer if joint meet fails

Liaising with engineers to ensure deadlines are kept

Chase part codes with REM or Supervisors

Order plant hire where applicable

Taking calls and booking maintenances and corrective calls, along with any other business enquiries

Liaise with national accounts on projects

Advise customers/ national accounts of ETA's where required

Meeting KPI's, SLA's and daily targets.

Ensure all work is produced in a timely manner, well presented and error free

Answer the telephone and taking messages where appropriate

To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department

Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department

Cover Scheduling administration duties as required

Any other reasonable requests from Management

Implement and act in accordance with all company policies including but not limited to information security policies, environmental, quality and Health and Safety

Protect assets from unauthorised access, disclosure, modification, destruction or interference

Implement particular security processes or activities, as requested by management

Support business needs in the event of an incident by following instructions requested by management

Report security events or potential events or other security risks to the organisation

Requirements:

Essential requirements for the job

Excellent administration skills

Excellent co-ordination skills and highly organised.

Proven track record of good organisational skills (including time management, prioritising)

Ability to work under pressure

Excellent interpersonal skills and able to build and maintain relationships at all levels.

Excellent communication skills - verbal and written.

Be a good team player, willing to provide cover and support where necessary.