driving business expansion strategist - City of Edinburgh - beBeeSuccess

    beBeeSuccess
    beBeeSuccess City of Edinburgh

    2 days ago

    Job title: Senior Customer Success Manager

    Description

    Accelerate Customer Growth and Profitability

    As a Senior Customer Success Manager, you will be responsible for driving growth and profitability from our customer accounts. This role involves utilising account management methodologies to understand and support clients' strategy and challenges.

    • Account Mapping: Understand the business strategy, identify key stakeholders, manage requirements, gather MI, lifecycle management (onboarding, adoption, maintenance, development), deliver value extensions in reach of contacts with Key Account organisations.
    • Cross-functional Collaboration: Consult with multiple account stakeholders to maximise service delivery performance consistently & sustainably; maintain market knowledge including competitor activity to quickly identify opportunities/threats; collaborate with line manager on broader group goals.
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