Customer Support Agent - North Lincolnshire, United Kingdom - Eastern Airways

Eastern Airways
Eastern Airways
Verified Company
North Lincolnshire, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose


To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base.

Support the business with internal travel requirements and social media activity.


Principle Responsibilities

  • Initiate contact with passengers and travel agents during advance flight disruption including schedule changes
  • Troubleshoot and resolve routine customer complaints
  • Process routine customer compensation and baggage claims
  • Liaise with Operations daily regarding disruption and offer solutions and advice
  • Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements
  • Assist with social media platforms; creating and updating posts
  • Fare filing
  • Distribution administration
  • Reports / analysis
  • Schedule changes and management updates
  • Tax checks
  • Competitor monitoring
  • Special event monitoring

Requirements:

Essential

  • Customer service background
  • Excellent writing and verbal skills
  • Strong communication and problem solving skills
  • Works well under pressure
  • Good initiative
Desirable

  • GDS experience

Salary:
£25,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 2 years (required)


Work Location:
In person
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