Customer Care Representative - Manchester, United Kingdom - CHANNEL ALT LTD
Description
Responsibilities:
- Respond to customer inquiries via various face to face channels in a timely and professional manner
- Analyze customer needs and offer appropriate solutions
- Upsell products or services when applicable
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks accurately and efficiently
Qualifications:
- Excellent communication skills in English
- Strong phone etiquette and active listening skills
- Ability to communicate effectively with customers from diverse backgrounds
- Proficiency in data entry and navigating computer systems
- Multilingual abilities are advantageous
Job Types:
Full-time, Permanent
Pay:
From £25,494.56 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 23/05/2024
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