Receptionist - Grange-over-Sands, United Kingdom - Grange Hotel

Grange Hotel

Verified Company

Grange-over-Sands, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist

Join our friendly and professional team at The Grange Hotel which enjoys an unrivalled position in the pretty little coastal town of Grange-over-Sands.

This 4-star property with opulent decor, breath-taking panoramic bay views, is only fifteen miles from Lake Windermere, and provides an ideal gateway to the awe-inspiring majesty of the Lake District National Park.

Location:
Grange Hotel, Station Square, Grange-over-Sands, Cumbria, LA11 6EJ

Salary:
as above

Your role:

Welcome and greet guests.
Answer and direct incoming calls.
Inform guests of hotel rates and services.
Make and confirm reservations for guests.
Ensure proper room allocation.
Register and check guests in.
Confirm relevant guest information.
Verify guest's payment method.
Verify and imprint credit cards for authorisation.
Issue room keys and direct guests to their rooms.
Maintain clear and accurate records of guest room bookings.
Compute all guest billings, accurately post charges to guest rooms and house accounts.
Receive and transmit messages for guests.
Listen and respond to guest queries and requests both inperson and by phone.
Provide accurate information about local attractions and services.
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
Complete and maintain any incident reports, daily activity reports or other reports requested by management.
Manage conference room bookings and scheduling.
Close guest accounts and check guests out.
Review accounts and charges with guests during the checkout process.
Process accurate payment of guest accounts.
Inform housekeeping when rooms have been vacated and are ready for cleaning.
Monitor visitors to the hotel.
Maintain a neat and orderly front desk and reception area.