Complex Claims Handler - Glasgow, United Kingdom - AIG

AIG

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization.

Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times.

When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes.

AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

The purpose of this role is to handle Line of Business (LoB) portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

Responsibilities:

Functional Responsibilities:

Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings
Reporting key claims messages to their Team Manager and to internal stakeholders
Broader internal / external stakeholder communication where required, as (LoB) technical claims expert and thought leader
Delivery of technical training to colleagues and external contacts as appropriate
Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (potentially assisting Team Manager to complete monthly quality assurance reviews?)
Ensure adherence to best practice procedures for (LoB) Complex claims, consistent with global best practice.
Handle higher level of complexity claims Complex losses within authority limits

Accountabilities:

Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
Effective communication and management of key advanced Complex claims and (LoB) portfolio messages to internal stakeholders and customers/clients.
Financial control through consistent reserve and other financial transaction discipline
Accurate and consistent policy interpretation

What we're looking for:
Technical skills & knowledge

Welldeveloped/Advanced expertise and knowledge in (LoB) most technically complex claims topics (as listed over page).
Policy language skills enabling accurate and consistent policy wording interpretation

- advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business

Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

Job Requirements:

Excellent communication skills, both written & verbal
Good presentation skills and file knowledge
Time management ability to manage & prioritise workload and diary management
Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
Ability to assist with technical training to team claim handlers as required
Ability to influence claims and non claims stakeholders to effectively direct claims strategy

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.

We provide a variety of leaves for personal, health, family and military needs.

For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

Our global mental health and wellness day