Team Admin and Support Officer - Preston, United Kingdom - TPP Recruitment

TPP Recruitment

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

80473DW_ Posted: 28/11/2023

Expiring: 19/12/2023

- £ £24000 per annum

Preston, Lancashire
Permanent

Work setting:
Hybrid (1 day a week from the office)

Salary:
between £22,000 to £24,000

Contract type:
Full-time, permanent

Location:
Preston

Are you a driven professional with a passion for education and assessment? Do you thrive in a dynamic and customer-focused environment? Are you comfortable handling data and providing excellent customer service to allow operational excellence to be achieved?

TPP are recruiting a Business Operations Officer for our client, a leading educational institution dedicated to providing top-quality assessments.

***
The Role:As a Business Operations Officer (Assessment), your primary responsibility will be to efficiently deliver day-to-day services to learners, with a particular focus on assessment. You will work closely with the Business Operations Manager and other team members to ensure a seamless end-to-end customer journey. Your role will involve utilising systems and processes effectively to maintain high-quality assessments and providing exceptional customer service when required.

Responsibilities:

***- Provide information and guidance to educational centres, ensuring learners are admitted to examinations or assessments with a clear understanding of the process.

Deliver outstanding customer service by handling examrelated enquiries and escalating issues when necessary.
Effectively utilise processes and systems to enhance customer service standards and identify opportunities for improvement.
Organise and administer examinations across the qualification portfolio.
Allocate examiners appropriately for exams and facilitate the marking process.
Collaborate effectively with team members, distributing workloads to ensure optimal team performance.
Assist in the production of exam papers, marking sheets, and the maintenance of Question Banks using exam software.
Monitor exam equipment stock levels and order supplies as needed.
Process orders and payments for certificates, certificated letters, and badges.
Contribute to the development of new assessment methods when required.
Provide support for relevant Committee meetings when necessary.
Maintain strict confidentiality of information shared within the organisation.

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Skills and Experience:

Strong administrative experience, ideally in an educational setting.
Comfortable working effectively both as part of a team and independently.
Proficiency in using office systems and processes.
Attention to detail, time management and excellent customer service skills.
Ability to represent the organisation professionally and competently.
Exceptional organisational skills and the ability to prioritise multiple tasks.
Proficiency in IT skills, including Word, Excel, and PowerPoint.
Ability to build and maintain effective internal and external relationships.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today