Referral Co-ordinator - Plymouth, United Kingdom - Livewell Southwest

Livewell Southwest

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN DUTIES/RESPONSIBILITIES General Unit Overview Understand how referrals arrive to the unit. This referral process will involve taking detailed information and recording effectively through system one.

The developmental coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of carers who contact the unit.

To Manage incoming calls to the unit with support from Ward Managers, Referral Coordinator and POS Workers The developmental coordinator will be expected to attend meetings relating to POS service development or incident follow up and will take initial steps supported by the Referral Coordinator to following up incidents and ensuring good relations between agencies.

To learn key tasks that need to be completed to facilitate a successful admission to Glenbourne managing staffing, safety and clinical needs.

To understand how OOA Beds are found, and the process for transfer and repatriation.

To understand all the different teams in the unit, their role, key members of staff and where they link with community teams.

Place of safety related responsibilities:

To understand initially the POS admission criteria and how best to managing process to ensure best experience for person using POS, as well as the safety of POS coordinator and promoting relationships with police and other agencies.

The developmental coordinator will support the referral process as referred to above and will also be the point of contact during the persons stay for the place of safety worker.

The coordinator will link with the nurse in charge of the unit where it is required to do so.

5.1Responsibility for People Management To work towards being competent to undertake Line Management and Appraisal responsibilities for a group of staff in the Place of Safety.

To understand when to escalate issues.

The coordinator will be assisting in service changes, training and development of others.

To be involved in continued development of junior staff To receive line management support 5.2Responsibility for financial and/or physical resources The post holder will have no direct responsibility for finances; however they will adhere to the relevant trust policies on financial issues The post holder will use Livewell Southwest resources responsibly.

5.3Responsibility for administration To ensure competencies in record keeping To keep up to date patient records.

Place of safety - Report any changes in the patients condition or care needs to the supervising trained nurse and / or relevant senior and document accordingly.

To obtain knowledge of Organisational policies, procedures and practices and carry out duties in accordance with them.

The worker will ensure that quality and performance monitoring data regarding length of stay and discharge is collated and available as set by clinical lead or senior manager.

The developmental coordinator will be able to access staffing information for the unit and be able to assist clinical staff in the booking of additional staff where required.

5.4Responsibility for people who use our services The developmental coordinator will be responsible for responding to emergencies within the unit and assisting the clinical team in ensuring safety.

The post holder will promote better mental health by acting as a suitable role model The post holder is required to comply with all infection prevention and control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/Chief Executive Office).

Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns.

To participate in, support and maintain positive interventions and planned activity programmes to improve the persons quality of life. To record contacts, interventions and observations on the electronic record systems.

5.5Responsibility for implementation of policy and/or service developments To comply with Livewell southwest policies and procedures relevant to the role This will include adherence to Uniform & Dress Code Policy when worn.

To report any observed incident of unprofessional behaviour, accidents/incidents, untoward occurrences, or faulty equipment To participate professionally in service development and proposed service changes Comply with universal infection control precautions and procedures.

To behave in a manner which does not bring Livewell Southwest into disrepute. To complete all Mandatory training and other training pertinent to the role, as agreed by line manager.

5.6Other Responsibilities The post holder will be aware of and work within their own limits, and competencies Be punctual for work and conduct themselves in a professional manner in accordance with Livewell southwest policies.

To demonstrate ongoing personal and professional de