Customer Support Specialist - Loughton, United Kingdom - Metroweigh Limited

Metroweigh Limited

Verified Company

Loughton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Metroweigh are leaders in high quality weighing solutions and inline inspection systems. We are a family run business of 45 years and are expanding to support the company growth plan. Metroweigh specialise in the food manufacturing industry, along with pharmaceutical and freight forwarding.

We are employing a Customer Support Specialist - B2B, who will act as a pivotal point of contact between our team and our business customers.

This role requires interpersonal skills, to build and maintain strong relationships with our customers and suppliers.

This position offers great potential to shape this new role, gain experience and expand with the business.

Duties

Build on strong B2B customer relationships
Provide customers product information and advice
Handle customer queries
Process customer orders accurately
Answer service requests
Plan engineers schedules and assign jobs
Ensure pricing and lead time information supplied is accurate
Provide project support to the engineers on costings, lead times, customer liaison
Work with Operations Manager to ensure processes are implemented and are effective
Maintain parts price list on database liaising with service manager and suppliers to keep accurate
Investigate and resolve customer issues efficiently
Maintain workshop stock inventory
Generate leads from existing customers

Skills

Professional manner when dealing with customers
Computer literate and have experience in software systems such as Finance and CRM
Organised and responsible
Be customer oriented
Problemsolver
Confident, focused and welcomes change
Proactively contributes to the team
Understanding of technical information once trained
Outstanding communication