Underwriting Support Team Leader - Birmingham, United Kingdom - Beazley Management Limited

Beazley Management Limited

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General:

Job Title:
Underwriting Support Team Leader

Division:
Beazley Shared Services

Reports To:
As per Beazley's organisation chart

Key Relationships:
Underwriters, brokers, coverholders, other staff members and external clients and suppliers.

Job Summary:
To assist the team in maintaining efficient underwriting processes and providing customer service to clients.

General:

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via elearning or the learning management system.
Display business ethics that uphold the interests of all our customers.
Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Responsibilities:

Key Responsibilities

Underwriting Support Management

Manage the UA team meetings; reviewing capacity, workflow, training requirements and development.
Lead the monthly team focus group leader meeting.
Recruitment for team where necessary and coordinating training for new starters within the team
Conduct the interim and annual appraisals of your team.
Serve as the technical lead for your product team, while drawing support from UAs on other product teams within your supervisory group
Manage the team's workflow and capacity as well as team communication with both internal and external stakeholders.

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Reporting

Provide accurate management information to senior management team and underwriters.
Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output etc.
Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.

Broker/Client Interaction

Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion.
Attend client meetings as required.

Person Specifications:

Personal Specification

Education and Qualifications

Educated to high school graduate or equivalent
Degree in any discipline preferred but not essential

Skills and Abilities

Accurate and numerate
Computer skills good working knowledge of MS Office, well developed spreadsheet skills
Able to communicate effectively with others, both verbally and in writing
Motivational skills, team worker as well as able to work on own initiative
The ability to manage time, meet deadlines and prioritise

Knowledge and Experience

Managerial experience required
Proven administrative experience, preferably within the insurance or financial services sectors
Proven background in accurate, high volume date entry
Insurance experience advantageous, ideally within Delegated Authority

Aptitude and Disposition