Operations Business Analyst - Chester, United Kingdom - Pontoon

Pontoon
Pontoon
Verified Company
Chester, United Kingdom

2 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Operations Business Analyst

Chester

6 Month Contract

£68,400 - £73,000

Role / Responsibilities

  • Log, monitor and answer queries from internal and external clients.
  • Log, monitor and answer queries from regulators.
  • Monitor and track open issues through to resolution.
  • Initiate back loading requests and update requests.
  • Production and distribution of daily metrics on reporting, on boarding, client queries and issues.
  • Input into design and build of ongoing quality assurance to confirm completeness, accuracy and timeliness of reporting.
  • Seek to identify and provide solutions to process improve tasks and service provided.


  • Project ownership

  • Owning both short & long term projects in relation to new regulations.
  • Assisting with the delivery of multiple technology platforms.
  • Looking for opportunities to provide ever improving service to our increasing client base.
  • Working closely with both the client reporting & Enhanced Quality Assurance (EQA) teams to enhance current control framework for delegated service clients.
  • Production and distribution of daily / weekly metrics highlighting exception volumes by client, age, priority ranking, remediation status.
  • Working with multiple internal stakeholder groups (including; Remediation, Submission Control, Compliance) to remediate exceptions in a timely manner.


  • System Integration

  • Working to enhance current client reporting portal to incorporate Refit MI & client reports.

Required Skills / Experience

  • Ability to manage own workload to tight timeframes / deadlines.
  • Data Analysis experience & ability to reconcile large data sets
  • Excellent attention to detail
  • Intermediate / Advanced Excel Skills
  • Analytical mindset
  • Regulatory Knowledge

Desired Skills

  • Project Management Experience preferable
Pontoon is an employment consultancy and operates as an equal opportunities' employer.
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