Performance & Quality Officer - Leeds, United Kingdom - Citizens Advice
Description
Position:
Performance & Quality Officer
Location:
Leeds (Hybrid)
Closing date: 23 June 2023
Role details:
Job title:
Performance & Quality Officer
Location:
Leeds (Hybrid)
Salary:
£31,100 - £32,909 p.a.
Salary pro rata:
No
London allowance:
No
Hours per week:
35
Type of contract:
Permanent
Closing time:
12:00
Interview date:
Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice.
We are a local charity helping people to resolve financial, housing, employment and other legal issues through telephone, online and face to face services.
The Performance & Quality Officer will liaise with Northern Powergrid regarding performance and quality KPIs and work with all local Citizens Advice partners to ensure project KPIs are met.
We're looking for a Performance & Quality Officer with experience of managing advice services in accordance with Advice Quality Standard and experience of implementing & managing quality assurance processes.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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