Customer Service Advisor - Northampton, United Kingdom - ABG Rubber and Plastics

Description

ABG Rubber and Plastics is a plastics manufacturer established for over 35 years, who prioritises employees and sustainability.

At ABG Rubber and Plastics, employees are valued and invested in, with the company providing a positive work environment where everyone can feel supported and empowered.

We are committed to reducing our environmental impact by continually improving our environmental performance as a fundamental part of our business strategy and operating methods.

ABG Rubber and Plastics is situated in Northampton just off the A45 on the Brackmills Industrial Estate.

We are part of the Oadby Plastics Group, which have branches and additional sister companies dotted all over the UK to provide our customers with the best service possible.

About your role as a Customer Service Advisor**:

• Processing orders and quotations, negotiating prices and terms where necessary
• Understanding customer requirements to effectively sell our full range of products and services
• Managing accounts to set budgets, monitor performance and maximise spend potential
• Processing purchase orders, liaising with third parties to ensure requirements are met
• Liaise with all departments to professionally meet customer demands

What experience do I need to have:

• Ideally you will have had some experience of working with customers over the phone or face to face
• Excellent communication skills and able to work well in a team
• Ability to prioritise workload effectively
• Strive for 100% accuracy and customer satisfaction
• Maintain a positive working attitude

Benefits to include:

• Company bonus scheme
• Free car parking
• Enhanced Maternity & Paternity
• Long service awards
• 30 days holiday (inclusive of bank holidays) rising with length of service
• Training and development opportunities
• Wellbeing benefits: Employee Assisted Programme, 24hour GP access, Charity events/fundraisers

All prospective employees are thoroughly inducted into the business and provided with a training plan to follow for the early stages of their careers, which includes learning our bespoke ERP system which records all account information.

You may also be interested or have experience / skills in the following: Account Management, Customer Service, Telesales, Sales Executive, Account Manager, Customer Service Advisor, Internal Sales Advisor, Contact Centre

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