Customer Service Assistant - Liverpool, United Kingdom - Channel Centre

Channel Centre

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant.

As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support.

This is a great opportunity to work in a fast-paced environment and contribute to the success of our company.

Duties:

Communicate with customers via various face to face channels to address inquiries, resolve issues, and provide information about our products and services
Analyze customer needs and recommend appropriate solutions or upsell additional products
Provide exceptional customer service by actively listening to customers, understanding their concerns, and offering timely and effective solutions
Demonstrate excellent phone etiquette by maintaining a professional and courteous demeanor at all times
Assist with order processing, tracking shipments, and handling returns or exchanges
Collaborate with other team members to ensure customer satisfaction and achieve department goals

Qualifications:

Strong communication skills, both verbal and written
Ability to analyze customer needs and provide appropriate solutions
Experience with upselling or sales techniques is a plus
Excellent phone etiquette with the ability to handle challenging customer interactions

Job Types:
Full-time, Permanent

Pay:
From £25,990.41 per year

Benefits: