Helpdesk Manager - Exeter, United Kingdom - Cathedral Appointments Ltd

Cathedral Appointments Ltd
Cathedral Appointments Ltd
Verified Company
Exeter, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Up to £40k + Benefits Package + Hybrid Working


Our client, a dynamic multi-national family-owned business has a fantastic opportunity for a Helpdesk Manager to join their team based in Exeter.

You will oversee a team of technical support analysts, promoting best practice and facilitating their personaldevelopment.
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What will you do as a Helpdesk Manager?_

  • Management of 1st and 2nd Line Analysts
  • Training and development of team
  • Daily staff management including oneto ones, appraisals, holiday, sickness and absence management
  • Recruitment of new analysts
  • Production of timely and accurate performance reports daily
  • Utilising various software tools, including the ticketing system, to improve time to resolve issues, reduction of repeat tickets and overall number of tickets
  • Deal with escalated customer issues when required
  • Management of the rotas to ensure adequate support across delivery times
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Skills and Qualifications:_

  • Strong people management skills with the ability to lead and develop a technical team
  • Highly analytical with the ability to encourage best practice
  • Excellent communicator
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Benefits include but are not limited to:_

  • 25 days holiday per year (excluding bank holidays)
  • Private Health Care
  • Statutory Pension
  • Friendly office environment
  • Training and development opportunities
This role will require "out of hours" support via telephone but does offer financial remuneration for this.


Ref: 9638
**Recruitment Consultant: Lynsey Skinner
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