1st Line Support Analyst - Guildford, United Kingdom - KTM Recruitment Solutions

KTM Recruitment Solutions
KTM Recruitment Solutions
Verified Company
Guildford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Support Analyst /1st Line Support / Software Support


A global technology company are expanding their service desk team and looking for a 1st Line Support Analyst to join them.

They produce software that is utilised worldwide and enables organisations to communicate seamlessly and effectively with their clients.

This role would suit someone who has an interest in a technical support career, along with some prior experience in a 1st line technical support role along with;

  • Great communication and customer service skills
  • Any experience with HTML, CSS or SQL would be really beneficial


When you join, you'll undergo an immersive induction programme, so you'll have all the knowledge and tools that you need prior to supporting customers yourself.

You'll be encouraged to resolve the queries yourself, however will have escalation routes ifneeded.


They are a very collaborative team and you'll be supported to progress not only your technical knowledge but also your career.

They have a great benefits package available on top of hybrid working, with the team attending the office together one day a week.

**Support Analyst /1st Line Support / Software Support
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