Project Customer Communicator - Swansea, United Kingdom - Consumer Energy Solutions
Description
COMPANY OVERVIEW:
Due to further growth, an exciting opportunity has arisen within our Project Team Communications department for a Project Customer Communicator to join our rapidly expanding multi-award-winning energy efficiency company CES.
CES was formed back in 2015, and we are a proud ECO people-centric business who install solar PV, insulation, and heating systems into UK homes, for FREE.
We have won numerous national multi energy efficiency awards, been rated 5 stars on trust pilot and have been listed on Wales Fast Growth 50 project.
JOB DUTIES:
The Project Team Communicator will carry out the below tasks:
- Work in partnership with Product Account Managers to ensure an effective customer service is delivered.
- Lead customer contact with activities such as arranging surveys, engineer appointments and providing project updates.
- Chase any missing paperwork to ensure the department is in receipt of all relevant paperwork needed.
- Obtain customer information and transfer to relevant database.
- Manage all customer enquiries, advocating a strong focus on customer care.
- Data Entry.
SKILL SET REQUIRED:
- Excellent communication skills via telephone and face to face.
- Ability to be adaptable in their communication style.
- Be an active team player as and when required.
- Has the ability to work independently with a proactive approach to work.
- Have willingness to learn and can take on information.
- Has excellent attention to detail
- Excellent IT skills, with the ability to learn an inhouse CRM system.
- Thrive in working in a fastpaced environment.
- Professional can do attitude.
PACKAGE:
- In return CES will pay a basic salary of £18'500.00 with a bonus structure paid on top, up to £1500 extra a month.
- Overtime is available at a rate of double time on a Saturday.
- Hours of work are Monday and Tuesday , Wednesday , Thursday and Friday
- Holiday entitlement is 28 days per year to include bank holidays.
- Realistic career progression
- Pension
Salary:
£18,500.00-£30,500.00 per year
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Experience:
- customer service: 1 year (required)
Work Location:
One location
Reference ID:
Project Customer Communicator
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