Service Coordinator - High Wycombe, United Kingdom - BCAS Biomedical Services Ltd

BCAS Biomedical Services Ltd

Verified Company

High Wycombe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

BCAS Biomedical Services Ltd - Service Co-ordinator

Assist in the management of BCAS Biomed Multivendor healthcare business
Ensure all BCAS Biomed customers receive the highest quality support
Provide first line support to Customers for contracted services
Provide first point of contact for all engineers to ensure they are fully supported
Positively increase the company profile and grow our Multivendor business and sales
Provide full support to managers through effective and efficient work systems
Maintain effective quality systems to comply with ISO 9001 and ISO 13485

Main Tasks:

Primary responsibilities will involve working within our Service Desk team, supporting the Directors and Key Account Managers with all matters related to contract management including:

Planning engineering resources for scheduled and unscheduled work
Providing first point of contact for customers regarding contract issues or task requests
Recording and logging all maintenance activities on HEMS Database System
Ensuring that the HEMS management database system is kept up to date at all times
Liaising with contract managers to ensure equipment assets are accurately maintained
Liaising with couriers, suppliers and customers to ensure that contract customers are provided with a high level of support at all times
Ensuring that quality control commitments and company procedures are maintained.

Experience:

Preferable minimum of 2 years but not necessary, full inhouse training will be given
Need to be very organised and display a high degree of confidence in dealing with a wide variety of customers and personnel
General knowledge of database systems, contract management, and have a confident and professional telephone manner

Educational & Training Requirements:

Good communication skills both verbal and written

General:

All BCAS Biomed employees must actively participate within our quality and EHS principles with good practice of all company policies and procedures
Must be able to work within a competitive team environment as well as provide a strong individual performance.
The job holder will be expected to have a proactive approach to all tasks, displaying a high degree of initiative and determination to resolve any issues.
The role will be extremely varied and challenging, and will present significant career opportunities as the company grows

Addenda:

The principal activities are a summary and are to be taken for general guidance only; they are not intended to be the total list of activities.

The job holder will be expected, upon request, to undertake other tasks when required. The job holder will be expected to abide by confidentiality clauses and the company's quality system.

Salary:
Up to £25,000.00 per year

Benefits: