Client Services Partner - London, United Kingdom - IFS

IFS

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents.

We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact.

We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world.

As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple.

Join IFS.

Job Description:

SUMMARY

The Client Services Partner (
CSP) is a key partner to our sales teams and customers, they provide services presales guidance and advice, working with Sales and Delivery to establish / shape desired customer outcomes and design executable offerings to deliver value across the Customer lifecycle.

The person in this role has the entire IFS Services Portfolio in their kitbag (project consulting and project management, Support & Maintenance, Cloud services, Success and Academy - training) and is responsible for shaping how our portfolio of service offerings is taken to market and applied in practice with Customers.

Client Service Partners report into a regional team with a primary focus on a defined geographic territory.

The CSP is dedicated to supporting the Sales organization with the packaging, positioning and attachment of services, based on a common understanding of what the customer is trying to achieve in the short and long-term, and also ensuring that IFS proposals follow best practice / standards and minimise risk to both customer and IFS.

The CSP will closely collaborate with many contributors but will drive the services content of the bids, along with underpinning documentation, contracts and SOWs.

For avoidance of doubt, the IFS Account Manager owns the overall customer relationship and enduring commercial responsibility. The positioning/packaging, commercial modelling advisory is via the CSP.

Expected behaviours:

Trusted Advisor: Establish a consultative, trusted and strategic advisor relationship with the sales teams, our customers and Customer Success Management teams to help drive continued value for our customers.
Shift to Subscription: While the Account Managers own the commercial strategy and responsibility for closing an opportunity, the CSP will help to drive shift to subscription (recurring revenue models) for Services in line with IFS' wider strategy
Growth & Integrity: Operate with a sales growth mindset blending value for the customer with IFS revenue/profitability goals, and IFS service integrity
Ensure compliance, process and procedure are adhered to
Multiplier; Stay enabled and up to date on the latest offerings through attending clinics, mandatory enablement, events and maintaining a personal development plan.

Expected activities:

Position and package all IFS Services offerings (project consulting, support, maintenance, cloud services, Success and Academy) for Net New, Install Base and Key Accounts
Establish an endtoend service offering for each bid incorporating all relevant IFS Services
Establish the realistic and optimal implementation/upgrade/Success approach for each bid and customer: Partnerled, IFSled or hybrid, early in the sales cycle. Escalate where any risks as appropriate.

Qualifications:

OVERALL REQUIRED COMPETENCE

The Client Services Partners must enjoy the challenge of being the key driver, influencer, engager and motivator during the Services Sales cycles, while governing both short and long terms revenue realization objectives along with set KPI's for the region
Collaborate with Customer and Partner Success functions, Solution Architect team and sales / presales regarding services portfolio
Remain familiar and up to date with all aspects of the Services portfolio and be able to position and sell successfully
Ability to operate in a fastpaced, decentralized, geographically and culturally diverse teams
Selfdriven and proactive in nature.

REQUIRED EDUCATION & EXPERIENCE

Essential: