Training Specialist - Stoke-on-Trent, United Kingdom - Davies Group

Davies Group

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose:

To support all new and existing employee training and development, support team leaders and managers through a formatted induction and learning programme and to provide structured training to support the business approach to internal promotion into more complex claims teams, management positions and contribute to increasing the competency of headcount across the property desk function for all business types.

Considering and utilizing all L & D platforms, classroom, online and remote learning.

**Duties and responsibilities: - Classroom Training Delivery

Be willing to learn all areas of business and client requirements
Write material classroom sessions/procedural documents and processes
Support of induction and probation training specific to process and procedure, including soft skills, technical and technology, for all new starters.
To support with 'sign off' of all property desk employees with using of structured grading programme skills matrix/roadmap.
Deskside coaching across multiple teams/business types/clients
Work closely with Claims Managers and Team Leaders to flag any concerns linked to staff competency and provide recommendations on gap needs.
To play an active role within the training and quality team, including involvement in weekly and monthly meetings to ensure training remains an active part of operational strategy.
Work closely with the Davies Learning & Development Team to ensure training is in line with the corporate strategy
To act as a role model to all other team members and colleagues following and advocating the Davies business values
Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines

All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements

**Skills & Experience

Required: Minimum 12 months claims handling experience
IT Literature including good understanding of word and excel and Powerpoint
Excellent Personal Skills both telephone and face to face
Excellent written and verbal communication
Ability to work to deadlines whilst prioritizing work load
Must be able to multitask
Commitment to developing skills in training and coaching
Confident in talking in front of groups of people

What we offer:

Reward platform discounts for over 800 retailers
25 days holiday (rising with service)
Wellbeing centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension matched contribution up to 5%
Life Assurance (2 x basic salary)
Development, training and professional qualifications

Are you a Davies Person?
All Davies Group employees need to be able to demonstrate our Big IDEA, Inspire, Deliver, Empower and Aspire. It is essential all employees embed these behaviors in line with their job role.

Job Purpose:

Considering and utilizing all L & D platforms, classroom, online and remote learning.

**Duties and responsibilities: - Classroom Training Delivery

Be willing to learn all areas of business and client requirements
Write material classroom sessions/procedural documents and processes
Support of induction and probation training specific to process and procedure, including soft skills, technical and technology, for all new starters.
To support with 'sign off' of all property desk employees with using of structured grading programme skills matrix/roadmap.
Deskside coaching across multiple teams/business types/clients
Work closely with Claims Managers and Team Leaders to flag any concerns linked to staff competency and provide recommendations on gap needs.
To play an active role within the training and quality team, including involvement in weekly and monthly meetings to ensure training remains an active part of operational strategy.
Work closely with the Davies Learning & Development Team to ensure training is in line with the corporate strategy
To act as a role model to all other team members and colleagues following and advocating the Davies business values
Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines

All employees are expected to carry out any reasonable instruction given by their senior manager, in line with business requirements

**Skills & Experience

Required: Minimum 12 months claims handling experience
IT Literature including good understanding of word and exce