Customer Service Advisor - Walsall, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Walsall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your role is to work as a team investigating and measuring cumy clients customers experiences in order to improve services and secure efficiencies and better value for money for customers.

Client Details
Leading Public Sector Housing Company based in Walsall.

Description

The responsibilities of a Customer Service Advisor include:

To triage all customer complaints, MP and Councillor enquiries and where appropriate allocate in accordance with my clients complaint procedure.
Monitor complaint resolutions and ensure all actions are delivered within agreed timescales. Allocate MP and Councillor enquiries, monitoring compliance with service standard timescales.
Work collaboratively with the Customer Experience Advisors/Specialists to collect customer feedback to support our lessons learnt and continuous improvement approach.
Assist in the compilation of relevant information and statistics required by internal and external stakeholders.
Provide administration support for the Customer Experience team.
To develop and maintain effective working relationships which will enhance service delivery.
To act in the interests of my client and its customers and actively promote and demonstrate values.
Work outside normal business hours when attending some meetings and events.

Profile
A successful Customer Service Advisor will include the below:

Experience of working in a busy administrative function.
A passion and enthusiasm for improving the customer experience by maintaining a good understanding of the customer perspective.
Excellent written and verbal communication skills.
The ability to work well in a team balanced with the ability to use own initiative, managing own time and priorities.

Job Offer

The benefits of a Customer Service Advisor include: