Csa (Customer Service Associate) - Property Sector - East London, United Kingdom - The EMBS Group
Description
Customer Services Advisor - Property / Hospitality sector
East London
Attractive Salary
EMBS Property are currently supporting a client operating within the residential property sector to recruit a CSA (Customer Services Advisor) to join their team at their impressive site in East London.
Whatever job title you have doesn't matter, what matters are the following personality traits:100% CUSTOMER FOCUSED - this role is all about being the face of the building, building relationships and an amazing residence experience
You will need to be
Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey
In addition, you will need to have some experience within the resident property sector, lettings, student accommodation, BTR, CoLiving, hospitality or living accommodation as these sectors are so transferable.
In this role you would be the key point of contact within the building for all residents, the face of the building and the first point of contact - this is why personality skills are so important.
Outline duties and responsibilities:
- Customer service & Customer journey
- Resident care, engagement and satisfaction
- Social media channels for the building (you can be as creative as you like)
- Sales & Marketing eg site visits, tours, events, membership,
- Building management eg compliance, H&S and working with maintenance
- Building administration & Coordination eg tenancy, lease, contractor liaison
- Plus much more
To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment.
This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the CoLiving/BTR sector.
Job Types:
Full-time, Permanent
Salary:
£28,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
In person
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