Renewal Support Specialist - Belfast, United Kingdom - Rapid7

Rapid7

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are building a new Renewal Support team in Belfast and we are looking for individuals to join this team and be responsible for the creation of renewal quotes for our customers.

You will have previous administrative experience with excellent attention to detail and enjoy collaborating with others working as part of a team.

About the Team
Our Business Operations team holds us accountable for making sound business decisions that support a sustainable path for growth.

As a publicly held company, we have a responsibility to our customers, employees, and investors to exercise good judgment by leveraging business data and market trends to set strategic long and short-term goals.

This newly created Renewal Support team sits within our Business Operations function, and with a heavy focus on customer renewals will have a direct impact on revenue and customer growth.

About the Role

As a Renewal Support Specialist, you will partner cross functionally across teams, to manage the creation of renewal quotes for our customers ensuring we are being pro-active in our approach and playing a key role in customer retention.

In this role, you will:

Create all renewal quotes within multiple platforms for the current customer base.
Deliver validated renewal quotes to appropriate Customer Success Manager or Partner/Customers days in advance of expiration.
Research customer license and subscriptions purchase and renewal history and assisting with fulfillment, as required.
Gather requirements from Customer Success Managers and Account Executives for renewal, expansion and upsell opportunities with clear understanding of coterm/trueup calculations and quoting.
Help to calculate and validate challenging quoting scenarios including multidate coterms, nonstandard deployments, billing requirements and securing necessary internal approvals.
Assist with projects to drive automation and efficiency

The skills you'll bring include:

2+ years of experience in an operation, administration, or finance related role
Excellent attention to detail
Customer centric approach, puts the customer first and provides exceptional customer service
Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fastpaced environment
Tech savvy & excited to work in a fastpaced environment
Collaborative team player, who also has the ability to work independently

About Rapid7
Rapid7 (

NASDAQ:
RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world.

Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks.

We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

LI-KB2