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Head of Client Services - Ashby-De-La-Zouch, United Kingdom - Optimised Group

Optimised Group

Verified Company

Ashby-De-La-Zouch, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Office location:
Flexible

About the role

As the Head of Client Services - Commercial Real Estate (CRE) within Optimised, you are responsible for leading and executing the sector strategy to accelerate growth and profitability through the delivery of full-service engagements within a balanced client portfolio.

This includes managing a portfolio of existing client accounts and developing long-term, trusting relationships whilst maximising profitability and growing our sales pipeline and business.

What you'll actually do

Lead multiservice delivery teams to execute the sector strategy, maintaining knowledge of all services across the Optimised business.
Responsibility for the Sector P&L including budgeting and driving engagement and overall sector gross margin.
Responsibility for defining and maintain sector specific KPI's (e.g. portfolio energy intensity, savings delivered, sqm under management).
Define Sector resource forecasts and capability requirements to ensure that the required resource to execute sector strategy is in place.
Oversee the client experience / satisfaction across the sector, with particular emphasis on Key Accounts, and ensure that sustainable relationships exist within the sector.
The role will develop the sector to adopt appropriate positions in the value chain, including partnerships, and be credible in terms of industry knowledge, thought leadership and network.
Being able to develop client proposals based across the multiservice lines offered.
Serving as the lead point of contact for all client account management matters.
Building and maintaining strong, longlasting client relationships.
Maximising client retention through negotiating contract renewals.
Maximising adoption of Optimised products and services within existing clients through

identifying and converting upsell opportunities.

Building contacts within all areas of the client's business to ensure cross functional relationships are in place.
Creating, maintaining, and delivering account development plans.
Preparing reports and attend regular onsite client account review meetings.
Providing client feedback to the delivery teams to ensure continual service improvement and

excellence.

Maintaining CRM system and ensure that all client information is up to date.

What you'll need

Experience working in the energy consulting / management industry.
2+ years' Experience as an account manager or customer facing role.
Strong technical background and understanding of Tenant Recharging services.
Some technical knowledge of BeMS, aM&T, Metering, Procurement, Net Zero and be able to articulate the key elements of each solutions.
Proven knowledge of valueadded energy services
Strong communication and interpersonal skills with the ability to build relationships with professionals across all levels, including senior executives
Strong presentation and negotiation skills.
UK drivers' licence
Eligibility to work in the UK

About you

Motivated to achieve financial targets
A proactive attitude that brings drive, energy and passion to the role
Promotes a culture of inclusivity
Passionate about social or environmental issues with a missiondriven mindset

About us

Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.

With a combined team of highly trained analysts, engineers, technologists and professionals, the Group operates from six office locations including Ashby, Blackpool, Bristol, Dumfries, Gloucester, and Sittingbourne providing national coverage.

As a team, we're easy going and take great pride in our work. From sales and marketing to engineering, we're all striving to support sustainability.

Optimised is a pending certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people.

What is it like to work with us:

We strongly believe that our success depends on it's culture and recognise that it's our people who are our greatest asset.

We ensure our employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability.

We make sure we celebrate our milestones and get together once a year as a company to collaborate and have fun.

What we offer