Senior IT Engineer - Abingdon, United Kingdom - MFK Recruitment

MFK Recruitment

Verified Company

Abingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a Senior IT Engineer to join our client in Abingdon, Oxfordshire.

My client requires a Senior IT Engineer on-site for this permanent opportunity. The company offers a great working environment, benefits and MFK Recruitment has successfully recruited 14 individuals to the company in the past 3 years

Senior IT Engineer -
main responsibilities:

To manage all incidents and customer requests from receipt to resolution and closure
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of firsttime fix to mentor/Support Junior IT Support Technicians
To manage escalated incidents and customer requests from receipt to resolution and closure
To ensure service level agreement standards are met
To promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools
To scope out solutions and systems befitting of customer requirements
Promote best practices and adhere to change control process

Senior IT Engineer -
knowledge/experience required: