Pension Administrator - Crawley, United Kingdom - Equiniti

Equiniti

Verified Company

Crawley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

We are
TRUSTED to deliver on our commitments,
COMMERCIAL in building long term value,
COLLABORATIVE in our approach and we
IMPROVE by continually enhancing our skills and services.

There has never been a better time to join EQ.

Business Function

Our Operations function is the engine room of our delivery capability to our clients for all of our Divisions; Pensions Solutions, Shareholder Services and Commercial Solutions.

Group Operations has a headcount of 1500 FTE covering 22 locations in the UKand includes contact centre capability, payment processing and complex transactional and administration functions.

Our Operations teams must deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as wellas protecting the commercial interests of Equiniti.

Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent serviceacross our diverse client base.

Core Duties / Responsibilities:

Provision of administration service to customers as per Service Level Agreements
Monitoring and ordering office stationary supplies
Monitoring and logging incoming work requests
Maintenance of up to date filing and records for department, checking the integrity of customer data
Processing of a wide range of routine and nonroutine documentation within defined procedures
Drafting of correspondence in response to customer enquiries
Inputting customer details and accesses customer information
Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries

Skills, Capabilities and Attributes:

Excellent attention to detail and capable of following defined processes and procedures
Superior communication skills: written and oral
Strong desire to deliver exceptional customer service
Proven track record of quality, timely delivery
Excellent ability to develop positive and productive working relationships
Good IT skills and a willingness and aptitude to learn a variety of systems

What We Offer
-
Save For Your Future

Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

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All Employee Long Term Incentive Plan (LTIP)

Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

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Health and Wellbeing

Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

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Employee discounts