Inbound Customer Service Executive - Burnley, United Kingdom - Fuel Card Services

Fuel Card Services

Verified Company

Burnley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fuel Card Services is one of the UK's largest fuel card providers.

We help thousands of customers refuel their vehicles daily in addition to offering products that can save time and money on vehicle servicing, driver telematics etc.

As Inbound Customer Service Executive, you will be part of the team who is the first point of contact for our customers.

You will be responsible for engaging with our customers, providing a high level of customer service, managing customers queries and promoting the benefits of our online account management portal.

In addition to fuel cards, we offer a wide range of fleet products to discuss and cross sell to customers.

Responsibilities:

Provide and deliver the best possible customer service
Take inbound calls from customers, resolving queries in a friendly and engaging manner.
Analyse and resolve customer issues in required time frame
Ensure customers are aware and know how to use our online Account Management portal (My Fleet Hub).
Confirming and updating customers data and information
Discuss and cross sell our full range of fleet products

Requirements:

Our friendly, consultative and knowledgeable approach to everything we do sets us apart from our competitors and we are always looking for enthusiastic people with a passion for speaking to customers to join our business.

The ideal person will be