Call Centre Operator - Manchester, United Kingdom - Affinity Sales and Marketing

Affinity Sales and Marketing
Affinity Sales and Marketing
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:

  • Answer incoming calls from customers and provide assistance or information as needed
  • Handle customer inquiries, complaints, and requests in a professional and timely manner
  • Maintain accurate records of customer interactions and transactions
  • Follow communication procedures, guidelines, and policies when interacting with customers
  • Identify and escalate priority issues to the appropriate department or supervisor
  • Provide product and service information to customers
  • Keep uptodate knowledge of company products, services, and policies

Skills:


  • Excellent verbal communication skills
  • Strong customer service orientation
  • Ability to handle high call volumes and work in a fastpaced environment
  • Good problemsolving skills
  • Attention to detail and accuracy in data entry
  • Ability to multitask and prioritize tasks effectively

Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.


Salary:
£23,512.00-£26,353.00 per year


Benefits:


  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person
More jobs from Affinity Sales and Marketing
See all jobs of Affinity Sales and Marketing