Customer Service Representative Finland - London, United Kingdom - Safilo

Safilo
Safilo
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job description
Are you a good communicator? Are you always taking the extra mile to engage with people around you? Are you fluent in Finnish?


If you answered YES to all the three questions above, look no further
Safilo is currently offering a great opportunity to join our
Customer Service Team.

If you are a new starter or looking for a change this role will offer you to work with the best Customer Care tools such as Salesforce and AWS and you will have the chance to work in a multicultural environment


Key Accountabilities:


  • Working closely with customer service team colleagues in other areas of the business in terms of support and involved in training.
  • Call handling, taking calls, assisting clients where required.
  • Monitoring and managing customers queries/cases through sales force;
  • Managing the "order to cash flow" process (Order Collection/Entry/Management) ensuring the balance of commercial conditions as per Business Manager guidelines and planning requirements are applied effectively.
  • Working closely with logistics acting as interface between Customers, Sales reps, Distribution, Shipping, being reference point for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, warranty issues, etc.);
  • Managing the customers' portfolio ensuring the right status of "back orders";
  • Supporting the organization of updating on trackers, events and customers' visits to guarantee the achievement of sales' target with assistance during the selection;
  • Actively analyzing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and clients' requests;

Required Skills:


  • Fluent Finnish is mandatory, conversational English
  • You have a proactive attitude and enjoy problemsolving
  • You understand Customer needs and want to support them
  • You like working in an international team and are a strong communicator
  • You are a great listener, have a positive mindset and combine this to manage commercial relationships
  • Microsoft Office knowledge (Outlook,Excel,Word)
  • Order Management experience preferred
  • Some experience with Order Management System such as SAP, AS400 or Salesforce
  • Safilo is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law._

Job Reference:
BPO00929
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