Customer Relations Administrator - Bristol, United Kingdom - Bristol Airport

Bristol Airport

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bristol Airport is the South West's gateway to the world, with flights to over 125 destinations. We have ambitious plans, from supporting our strong business recovery to continuing our success with our long-term sustainability strategy. The ultimate vision - to be everyone's favourite airport, delivering a future we can be proud of.

It's an incredibly exciting time to work at Bristol Airport and working within our Customer Support team is no exception.

We're seeking a Customer Relations Administrator to join us here on a 6-Month Fixed Term basis.

The role of our Customer Relations Administrator is to provide a positive customer experience to those travelling through the Airport; whilst also providing administrative support for our Ground Transportation and Operation Support departments.

They'll respond professionally to customer feedback and enquiries and resolve them effectively whilst sharing customer insights to support customer experience improvements.

Interviews will take place on 12th December 2023.

About the Role

The Customer Relations Administrator will provide timely and efficient responses to customer enquiries and feedback and act as visible champion for excellent customer service, generating high levels of customer satisfaction.

They'll update and maintain the CRM to effectively manage enquiry caseloads in line with Service Level Agreements and identify any trends in the communications being received to feedback to the Customer Relations Manager and wider team.

In addition, the role will also include:

Working together with the team to assist in the smooth running of the reception.
Building strong working relationships across the Airport.
Providing a range of administration support to the Customer Relations team, including but not exclusively, managing car park passes, staff bookings and 3rd party bus services.
Supporting the Customer Relations Manager with projects and additional tasks as requested.

About You

We're looking for an experienced administrator with a strong customer service ethic with a proven ability to successfully resolving negative situations.

They'll be an excellent communicator with the capability to forge effective, collaborative working relationships with stakeholders at all levels whilst adhering to strict deadlines.

They'll have excellent IT, time management and organisation skills with the ability to priortise appropriately and adapt easily to change whilst always being professional in their approach.

Why join us?

We are a modern airport, defined by great people who are skilled, passionate and dedicated to providing great service with a relaxed and friendly style.

We are proud to be an equal opportunity employer - our passengers come from all walks of life and so do our colleagues - it is this blend of talents, focus and passion makes us extraordinary.

We offer a competitive rewards and benefits package including:

25 days annual leave (increasing to 29 days with length of service)
Company bonus scheme
A free onsite gym, plus private medical insurance with Bupa
Group Life Assurance cover and sick pay policy from day one
Free onsite staff parking and subsidised public transport

Find out more about our benefits here: Rewards and Benefits at Bristol Airport | Bristol Airport Jobs | Bristol Airport

Job Types:
Full-time, Fixed term contract

Salary:
Up to £23,400.00 per year

Benefits: