Technical Support Advisor - Birmingham, United Kingdom - Amplivox Limited

Description

Technical Support Advisor Role Profile

The Role

Amplivox are looking to appoint a Technical Support Advisor to join the Operations team in supporting its continued business development and growth.

Key Areas of Responsibility

• First/second line customer support/communication verbal and written.
• Escalate technical issues that you cannot resolve, but also learn from them for the future.
• Liaising with customers regarding the servicing, repair and upsell of equipment.
• Contributing to the growth of the Service and Calibration business
• Dealing with general customer enquiries, providing further information
• Producing quotations
• Receiving, processing, and completing orders (Service, Consumables)
• Updating Customer Relationship Management (CRM) software
• Supporting UK sales team, for example with instrument loan requests.

Who is this role suited to

This role will suit those who have excellent attention to detail and willing and able to learn and develop, especially at a technical level.

Amplivox have a successful track record in developing colleagues with plenty of room for future progression.


Education / Experience

• Some previous customer service / technical experience is desirable and advantageous.
• Good general standard of education
• Excellent attention to detail
• Good communication and interpersonal skills
• Confident telephone manner
• Ability to build customer relationships longer term.
• Applicants must be computer literate and have a good knowledge of Microsoft Office systems.

Package
/ Office Based / Monday to Friday

A competitive salary is offered, 25 days holiday, private medical insurance and excellent pension scheme.


Benefits:

• Company events
• Company pension
• Free parking
• Private medical insurance
• Sick pay
• Transport links

The Company
Amplivox are a global and market leading medical device manufacturer and solutions supplier.

Amplivox is a strategic company within a larger group of companies with a clear focus to make a positive impact.

We achieve this with a key focus in the workplace where we value a collaborative and innovative approach which is based on trust and responsibility.

As a team, all colleagues play a vital role in defining and contributing towards our goals.


Salary:
£23,000.00-£26,000.00 per year


Benefits:

• Casual dress
• Company pension
• Flexitime
• Free parking
• Private medical insurance
• Sick pay

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

Experience:

- technical service: 1 year (preferred)


Work authorisation:

• United Kingdom (required)

Work Location:
In person