Customer Service Officer/admin X 5 - London, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's involved with this role:

Temporary Customer Service Officer/Admin x 5

Reference no:
Southwark

Pay Rate:
£11.05 per hour PAYE

This opening assignment is for 2-3 months The purpose of the role is to provide and promote a professional, high-quality, front-line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. ensuring that they are processed in one transaction, as far as is reasonably practicable.

Key Responsibilities:

Receive monies, by debit and credit cards, as appropriate, using the Council's electronic payments facility.
Follow up with customers to check job completion and service quality, within agreed timescales.
Use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation.
Be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals.
Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Contact Centre's performance standards and the business objectives.
Liaise and work with colleagues across the Council, contractors and other partner agencies as appropriate to resolve enquiries.
Be a team player in a customer focused team, contributing to meetings, team building and continuous improvement.
Actively participate in training and development to develop skills and competencies.
Take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.

Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of working within a complex customer service delivery environment either face to face or by telephone.
Experience of using telephony and computer systems in a customer service environment.
Experience of working within a complex customer service delivery environment either face to face or by telephone.
Experience of dealing directly with and advising customers.
Extensive knowledge of customer services.

Skills & Abilities:

Ability to communicate effectively both verbally and in writing with a variety of customers.
Ability to demonstrate flexibility in a high pace service delivery environment.
Ability to work independently and within teams to meet targets and deadlines.
Ability to communicate effectively both verbally and in writing with a variety of customers.
Ability to demonstrate flexibility in a high pace service delivery environment.
Ability to work independently and within teams to meet targets and deadlines.
ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
Your availability to work either immediately, or at short notice.

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Please refer to the Role Requirements section above - your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

Any local authority/public sector experience
Any relevant qualifications held or being studied for.

Job Ref:
Southwark

Anticipated Length of Assignment:
Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are t