Markets Operations Client Service Specialist - Manchester, United Kingdom - BNY Mellon

BNY Mellon
BNY Mellon
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're seeking a future team member for the role of Markets Operations Client Service Specialist to join our Markets Operations team.

This role is located in Manchester - HYBRID.

In this role, reporting directly into the Global Head of Client Service for Markets Operations, you'll make an impact in the following ways:

  • Handles client engagement.
  • Supports client meetings.
  • Looks at service improvement opportunity.
  • Responsible for the daily oversight of outsourced functions to ensure service delivery is in line with SLD.
  • Responsible for service improvement, technology engagement and new business engagement. Owns service delivery to clients in line with SLDs, attending service reviews as required. Provides training to outsourced teams around new products.
  • Acts as SME to support Product in defining service offering.
  • Retains knowledge of offshored functions to enable business recovery.
  • Acts as SME within incident management.
  • Provides/reviews MIS/KRI/KPIs as required.
  • Exercises own judgement and collaborates with multiple internal and external stakeholders to resolve reconciliations of accounts for the most complex or atypical transactions and reviews/approves work of junior team members.
  • Regularly interacts with clients in answering questions and resolving multifaceted inquiries for the most complex transactions.
  • Grades and reports metrics for Middle Office team.
  • Provides guidance to less experienced Middle Office staff as needed.
  • Tasked with Team Lead responsibilities.
  • Contributes to the achievement of teams objectives.
To be successful in this role, we're seeking the following:

  • Bachelors degree in finance or the equivalent combination of education and experience is required.
  • 710 years of total relevant work experience preferred.
  • People leadership experience preferred.
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