Complaints Officer - London, United Kingdom - Edenvale Recruitment

Edenvale Recruitment
Edenvale Recruitment
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Role:
Property Services Complaints Officer

Location:
Camden - Hybrid

Hours: 35 per week Mon-Fri

Salary:
Up to £32k pa

Duties and responsibilities include but are not limited to:

  • Proactively manage your own caseload of complaints.
  • Adhere to internal stage 1 complaints processes.
  • Liaise with all relevant colleagues across the Property Services department.
  • Competently manage aftercare procedures following post complaint response.
  • Ensure records are uptodate and accurate at all times.

We are Looking for someone with:

  • Experience within the housing/property sector.
  • Excellent organisation skills.
  • A proven track record of complaints and aftercare handling.
  • The ability to work independently, as well as build relationships with stakeholders effectively.

Our clients brilliant benefits include:


  • Highly competitive holiday 28 days plus Bank Holidays
  • Travel incentives season ticket loans and cycle to work schemes.
  • 2 additional paid days off per years to volunteer.
  • Healthcare cashback plan for you and your family.
  • Career break after 3 years continuous service

INDEDEN

Job Types:
Full-time, Permanent


Salary:
Up to £32,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Experience:

- housing/ property sector: 1 year (required)
- 'end to end' stage 1 complaints handling: 1 year (required)

  • Customer service: 3 years (required)

Work Location:
Hybrid remote in London
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