Band 2 Spoa Admin - Birmingham, United Kingdom - Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for the successful applicant to join our Single Point of Access Team.

You will be expected to provide an efficient, effective administration service to the SPOA team assisting them in meeting quality standards & targets in order to deliver excellent patient care.

Please note there will be a shift pattern to cover the needs of the service, as the service runs from 8am till 7pm Monday to Friday.

This advert is for a part time post working 21 hours per week.

Monitor the referral inbox and incoming post / facsimile for referrals.

Process referral information on to e-patient registration system upon receipt of referral.

Ensure all required information available i.e. patient demographic information, reason for referral, urgency of referral, referrer details; liaising with the referrer as necessary or instructed.

Cross reference referrals on IAPTus (Psychological Therapy Patient Management System).

Referral passed to triage clinician for screening.

Update local referral database at each stage of the process.

To undertake scanning and photocopying as identified / requested.

To ensure follow-up actions are undertaken as identified.

Effective management of telephone calls including queries.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.

Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.

We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.

We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need.

We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.

If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.