Telephony Sales Improvement Manager - Bristol, United Kingdom - Sanderson

Sanderson

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telephony Sales Improvement Manager

Bristol (Hybrid Working)
Remuneration: £35, ,000

Sanderson have partnered with a leading financial services provider to identify an Telephony Sales Improvement Manager to help drive the next level of their Telephony transformation.

The Telephony Sales Improvement Managers are key to keeping quality standardshigh, driving performance and making sure that third party Sales Agents have all the material they need to make sure customers have the best possible experience.

Responsibilities

You'll own the design and delivery of training modules for core products
You'll know the training material and scripts inside out and give confidence that they are 100% compliant and customer focused.
You'll facilitate audits of Agent training, induction, product material mandatory tests and customer journeys
You'll drive to improve the overall customer journey
You'll be the Telephony Subject Matter Expert at project meetings gathering Telephony requirements for new initiatives, new products and propositional change.
You'll know what's happening in the market around legislation and what the competition is up to.
You'll attend Supplier quarterly call levelling to ensure our Quality Assurance consistency remains robust.

Experience needed

Strong experience in Telephony sales process improvement and implementing change.
Experience of sales training and journey improvement in a nonadvised Call Centre environment
Experienced of how telephony scripts work in terms of Financial Promotions, Compliance and Customer Experience measures.
Ability to build strong relationships with internal and external stakeholders
Facilitation experience so that you can lead feedback sessions
Strong presentation and influencing skills
Effective communication and interpersonal skills and a strong negotiator
Sales and customer focus