Customer Services Account Executive - Wrexham, United Kingdom - WestRock
Description
The Opportunity:
To be the main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.
This is a 12 months fixed term contract. You can be based in either Bourne or Wrexham.How You Will Impact WestRock
- Manage the daytoday enquiries from a specific range of customers, achieving an effective workload
- Establish and maintain customer specification files.
- Understand and follow Standard Operating Procedures for customer communication.
- Contribute to achieving individual account and departmental objectives.
- Assist in the updating of order information postproduction, as part of the team responsibility to ensure the accuracy of product specifications.
- Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business.
- Communicating any redates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
- Assist in the provision of accurate monthly performance reports as required by customers.
- Assist in the monthly KPI reporting
- All Data requests should be dealt with in a timely manner
- Assisting stock checks and /or queries
- Ensuring that there is a level of general system housekeeping, e.g. closing down jobs
- Keeping on top of obsolete items / destructions
- Checking Proofing, Artwork or pdf requests
- Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
- Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
- Support colleagues in training and continuous improvement activities.
- Stock allocation maintaining a last in first out process.
Experience and Skills required:
- Experience of a manufacturing environment (desirable)
- Customer Service / account handling of c.23 years min.
- Experience of networking across a multisite organisation
- Confident communication/presentation skills.
- Team working experience.
- Negotiation skills.
- Good knowledge of a packaging business/manufacturing process desirable.
- Proficient in Microsoft Office Suite Programmes
- UK driving license.
What we offer:
- Corporate culture based on integrity, respect, accountability and excellence
- An attractive salary reflecting skills, competencies and potential
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work
local law
Work Location:
In person
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