Technical Trainer - Manchester, United Kingdom - Vermelo RPO

Vermelo RPO

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Technical Trainer - Group Claims (Customer Claims - Motor)

Location:
UK- Chelmsford, Haywards Heath, Whitstable, Manchester or Tunbridge Wells - Hybrid

£25 to 32k plus great benefits

Overview:

Role Purpose

Working as part of Group Technical Claims you will be responsible for the creation, maintenance and delivery of specific material/modules of Technical Claims Training, across all Customer and Third Party claims teams, including Customer Home claims, FP motor repairs, FP motor total loss claims, Third Party Damage, Third Party Bodily Injury, Recoveries, Credit Hire, TP intervention and Claims Fraud Teams.

This will be an office-based role working across multiple locations delivering classroom and 121 training, side by side coaching and creating technical e-learning solutions.

Working closely with the Talent Development Team, Claims Management Team, Technical Team, Department Manager and Team Leaders, Quality Assurance and Quality Control teams you will identify skills gaps and training needs, arising from process/legislation changes, from Competency Skills Matrix plans and/or areas of under-performance following phone or file audits.

Responsibilities:

Key Responsibilities

In line with the business strategy, review all Customer Home, Customer Motor and Third Party Motor Claims Training material and ensure all is current and fit for purpose.
Keep up to date with the internal and external influences, which may require updating and/or producing new modules/training packages.
Maintain a record of all Technical Training delivered or planned, to ensure a transparent view of the Group Claims Training programme.
Provide timely MI to the Claims Management Team and other key stakeholders on training delivery and evaluation results to demonstrate the benefit to the business.
Work closely with Group Claims Managers/Team Leaders to ensure Competency Skills Matrix and Personal Development Plans contain appropriate technical training solutions and any learning sessions are scheduled/planned.
Monitor the MyLex LMS Training Modules to ensure these are current, fit for purpose and provide an engaging learning solution to end users, providing timely updates/reports to the Claims Management Team on handler/team completions.
Where required, liaise with the Technical Team and Talent Development Team to ensure approaches, material and techniques are consistent and inline with the wider Group learning strategy.
To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly.
To ensure that DPA, FCA & TCF and other regulatory requirements are met.

Personal Specification

Essential Skills:

A minimum of 2 years' experience in all aspects of Customer (Home and Motor) &/or Third Party motor claims, with strong technical skills and knowledge of legal liability, policy indemnity, home claims, motor vehicle repair processes, special damages, PI generals damages, MOJ, CPR, litigation, recoveries and fraud detection. Plus Markerstudy Product, Brand & Scheme knowledge
Experience in delivering both classroom and sidebyside training.
Experience in producing professional, comprehensive, structured, engaging and innovative claims training material.
Excellent communication, planning, prioritisation & organisational skills.
Strong stakeholder management skills.
Ability to analyse/identify trends where training may be required, and have strong report writing skills.
Good understanding of the Departments Vision & Strategy and the KPI's, SLA's and T&O's that drive excellent performance.
A familiarity with PC office software including Word, Excel, and PowerPoint is required.