Systems Administrative Assistant - Hereford, United Kingdom - Black Mountain (International) Ltd

Description

Company:
Black Mountain (International) Ltd

Job title:
Systems Administrative Assistant

Reporting to:
Global Partnership Operations Manager

Responsible for the day-to-day oversight of all Black Mountains chosen SaaS systems, ensuring a seamless integration of payroll and technology for our clients.

Role and Responsibilities include but are not limited to:

System Operations:

Daily tasks - Operations:

• Monitor data fees and ensure the timely and accurate collection of information.
• Investigate potential delays.
• Contact relevant persons for information/update.
• Ensure client / partner is informed of delay and communicate any potential implications.
• Keep a log of errors / delays.
• Ensure in country partners are including all relevant data in their uploads.

Ad-hoc tasks - Operations:

• Add new users as requested, ensuring restrictions are in place.
• Suspend and remove users as requested.
• Amend payroll workflow calendars.
• Create additional pay runs.
• Assist in country partners with system uploads where required.

Monthly tasks - Operations:

• Prepare monthly client user lists, to include access level and actions.
• Update list as required.
• Share securely with clients.
• Client specific add core data to Gross to Net and submit for approval.
• Assist with system reporting.

Annual Tasks - Operations:

• Prepare annual payroll workflow calendars, ensuring the following:
• The calendar is in line with client pay date per location.
• The calendar sits in line with local holidays and time zones.
• Send calendar for partner approval.
• Amend if required.
• Send calendar for client approval.
• Amend if required.
• Once all parties have approved, upload respective calendars to system.

Payslip Distribution System:

• Ensure all local teams have uploaded payslips prior to upload cut off.
• Check for system errors prior to release date.
• Investigate potential errors.
• Chase local teams if payslips have not been uploaded prior to upload cut off.
• Manage system users.
• Manage employee users.
• Manage document settings if required.
• Create payslip distribution calendars annually, and in line with workflow calendars.

• Client Specific

• Monthly preparation, upload, and distribution of Portugal payslips.

General Tasks:

• Assist with implementations for SaaS systems
• Attend implementation meetings where SaaS is required
• Keep updated call sheets with meeting notes for all system implementation meetings.
• Attend system webinars.
• Log all system updates.
• Inform internal users of any relevant system updates.
• Be assisting point of contact for any client/partner system queries.
• Investigate and explore new systems to improve service offerings.
• Research and data analysis and reporting as required
• Supporting line manager in delivering key information

Skills preferred:

• Proven experience of working with SaaS systems
• Knowledge of the Windows Operating System
• Understanding of system administration tasks, file systems, and user management
• Experience and user knowledge of Microsoft Excel
• Clear communication skills for interaction with team members, clients, and partners
• Ability to work well in a team and collaborate with other team members.
• Willingness to learn and adapt to new technologies and processes.
• Ability to troubleshoot and resolve issues relating to system processes.

Training:

We do not expect you to have any previous experience on the systems in question and will provide full training and support.

Black Mountain is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please submit your CV and covering letter outlining your relevant experience and why you believe you would be a great fit for this position


Job Types:
Full-time, Permanent


Salary:
From £20,500.00 per year


Benefits:

• Casual dress
• Company pension
• Free parking
• Life insurance
• Private medical insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hereford, HR1 2JB: reliably commute or plan to relocate before starting work (preferred)

Work Location:
Hybrid remote in Hereford, HR1 2JB

Application deadline: 14/12/2023


Reference ID:
PJP0723