Customer Support Executive - Cardiff, United Kingdom - Confused

Confused

Verified Company

Cardiff, United Kingdom

6 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're part of RVU - a group of online brands (including Uswitch and ) that work to empower consumers. We do this by helping people compare home services, insurance and other financial products.

About the role:

You'll be part of our hardworking customer support team, who are the first point of contact for our customers.

You'll champion the customer by resolving queries and complaints, and give them a voice by feeding back customer issues for the business to act on.

Providing a great experience is essential to reinforce our first-class reputation. You'll be an excellent communicator - friendly, polite and confident. You'll also be a great listener and be able to use your own initiative. Finally, you'll be provided with all the knowledge and training required to succeed at this role.

What you'll be doing:

Delivering outstanding customer service
Providing phone assistance to customers when requested
Supporting customers through the car insurance quote via webchat
Working with the social media team to respond to queries via different channels
Liaising with insurance partners to ensure the best outcome for customers
Accurately reporting complaints and complying with the FCA dispute resolution guidelines

What you'll bring to the role:

A customer-focused attitude
Customer support experience in the insurance industry
The ability to work well under pressure while exceeding targets and objectives
The ability to manage your own workload
Experience in handling complaints and have an understanding of FCA guidelines, would be an advantage but not a must have.
You don't need to tick off everything on this list so don't let that hold you back from applying. There are plenty of opportunities to learn with us_

Our commitment to you:

Benefits

A competitive salary and bonus package
Employer matching pension up to 7.5%
A hybrid approach of inoffice and remote working, and a "Work from Home" budget to help contribute towards a great work environment at home
Annual leave of 25 days (excluding bank holidays) which will increase with length of service (up to a maximum of 30 days) and additional leave options.
A 'Work from Home' budget to help contribute towards a great work environment at home
Excellent maternity, paternity and adoption leave policy, for those key moments in your life
Employee Assistance Programme (EAP), Simply Health Scheme and access to the Calm app.
Regular events companywide events with insightful external speakers as we want to make sure our colleagues continue to feel connected.
A healthy learning and training budget, as well as the chance to go to conferences around the world every year
Private medical scheme

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