Night Receptionist - London, United Kingdom - Montcalm East, Autograph Collection

Description

About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels.

Including elegant Georgian townhouses, 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.

Architecture and style may change, but classic hospitality stands the test of time:
expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.


Overview
Montcalm Collection are looking for a skilled and ambitious Front Office Night Receptionist to join our team. Help to shape the Montcalm Collection's next chapter and showcase your skills.

Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

• Collaborative and empowering team dynamics.
• Pathways for promotions and growth within the brand.
• Recognition and Rewards Program.
• Access to an array of discounts via our Benefits Platform.
• Comprehensive training through Certified Classroom and E-Learnings.
• 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2year tenure.
• Health incentives: Cashback on optical, dental, chiropractic, and physio services.
• Concession on gym memberships.
• Nutritious meals provided during shifts.
• Complimentary drycleaning service for uniforms.
• Inclusive pension schemes.

Key Responsibilities

• Night Receptionist receives pass over from the Late Duty Manager.
• Count Management safe and sign float book
• Deal with late check ins
• To ensure that the building is secure
• Control of the switchboard
• Night Receptionist ensures that the Night GSS duties are carried out efficiently and all public and back of house areas are maintained to a very high standards
• Generate Opera Balance and Room Rate Report
• Follow the list of Night Audit procedures and generate the relevant reports for the relevant departments.
• Cash up the bar, dealing with all forms of payment.
• Run the relevant back up and sign the logbook, inform Management & Accounts of any discrepancies.
• Programme Early Morning calls and organise taxis and ensure ordered newspapers are ready.
• Count float and drop any cash taken.
• Pass over to the early GSS Reception and Early Duty Manager.

Requirements:

• Must have a flexible schedule
• Understand and appreciate diversity with colleagues and guests
• Multitask and prioritize
• Knowledge of Opera is preferable

Eligibility

Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.


Job Types:
Full-time, Permanent


Salary:
£24,856.00 per year


Schedule:

• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship to work in the UK?

Work authorisation:

• United Kingdom (required)

Work Location:
In person