Senior Service Desk Engineer - Dinnington, United Kingdom - Verus Recruitment LTD
Description
Job Title:
Senior Service Desk Engineer
Salary:
£25,000 - £30,000 (DOE)
Location:
Sheffield
Verus are proud to be working with an award-winning group based in Sheffield, the city centre of Manchester, and Watford.
This position is for their office based in the south of Sheffield, in a town called Dinnington, just off Junction 31 of the M1.
Job PurposeKey Tasks And Responsibilities
- Provide a professional and personal first point of contact to all end users.
- To provide 2nd line IT Support to all end users.
- To handle escalated tickets from 1st line technicians providing feedback when resolved to support 1st line development.
- Provide exceptional Customer Service support striving to achieve first time resolution.
- To escalate relevant and more complex work to the Senior Engineers.
- Meet the Helpdesk KPIs and Service Level Agreements.
- Undertake maintenance tasks for monitored systems.
- Prepare customer hardware or software ready for project delivery.
- Take on ad hoc project work.
- Proactively seek feedback on ticket closures to improve customer satisfaction.
- Undertake and assist with any other roles to ensure the smooth running of the business.
- 2 years experience of 1st/2nd line support.
- Interest and experience in general IT services.
- Strong experience with Windows, Microsoft Office, Microsoft Teams and Microsoft 36
- Indepth knowledge of networking technologies including TCP/IP, LAN, WAN, VLAN.
- Positive attitude and thinker.
- Hard worker, selfmotivated with the ability to work under pressure.
- Eager to continually develop technical and customer service skills.
- Excellent communication and people skills.
- Excellent time management skills with the ability to prioritise workload.
- Computer based qualification.
- CompTIA Network+, Security+, Server+ or other certification.
- All members of the Senior Leadership Team
- All Technical Staff
- All Non-Technical Staff
- All Project Managers
- All Existing Customers
- All New Customers
- All Suppliers and Vendors
Our client aim to create a workforce that is representative of our society. Knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work.
They are proud to recognise and celebrate that they have a diverseculture where employees are accepted for who they are regardless of; age, gender, ethnicity, sexual orientation, religion or ability.
Hours of Work.- 37.5 hours per week
- Includes some working away from home when completing customer site visits.
- Additional hours as required dependent on the needs of the business.
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