Service Delivery Supervisor - London, United Kingdom - Network Rail

Network Rail

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Supervisor - Liverpool St IECC (x7 roles)

Location:

London, GB

Department Name:

Eastern Region

About Network Rail:

Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the people at the centre of everything we do

Our ambition is to be adaptable to passengers and freight users, and we're dedicated to do the right thing for those who use the rail network.

We actively challenge unsafe practices and take ownership for addressing risks, resolving issues and protecting safety and wellbeing.

We are modernising the way we run our railway operations Since it's inception nationally in 2019, the 21st Century Operations programme has made great strides in putting ops at the heart of our route and improving its capability and performance, enabling us to put passengers first.

The mission of the programme is to empower our operations community to make a difference and deliver a safe and dependable service to our customers every day.

Brief Description:

We are looking for motivated operations professionals to join our Anglia Operations team as Service Delivery Supervisors.

Your role will be to deliver the daily local train plan to a high standard and take proactive action to minimise customer disruption.

Using train service management resources your role will be to deliver an optimum service that meets the differing needs of the rail industry and passengers.

About the role (External):

Every day will be different, but your responsibilities will include:

Providing instruction and guidance to signalling team in liaison with the Train Running Controller (TRC) so that trains over the Route infrastructure are run safely and efficiently and a safe and punctual train service is provided.
Implementing pro-active train regulating decisions, communicating with signallers and Control as necessary, using service information and Traffic Management systems, interpreting incoming information to identify potential disruption and initiate early action to minimise train delays.
During disruptive events, evaluate the train plan to mitigate safety risk and maximise performance in liaison with Control, and provide guidance to signallers to execute revision(s) to the train plan.
During times of disruption, jointly develop service recovery plans with Control to reinstate normal working and minimise reactionary delay for customers and passengers.
Maintaining a daily log of unusual train running information and events, using available systems in accordance with relevant company standards and instructions to maintain an auditable record of training running events.
Collating a library of regularly used available timetable slots and, liaise with Control, propose Very Short Term Plan (VSTP) train movements and assist if required to deliver consistency and optimise the use of available infrastructure.
Identifying possible solutions to timetable irregularities and proactively work with Train Planning to improve the robustness of the train plan.
Operating and assist on Signalling Panels or Signal Workstations as required and where competent to do so to provide operational support during times of high workload and/or in times of exceptional circumstances (e.g. very short term sickness).
Liaising with Electrical Control and signallers to assist in implement block to electric traction and emergency switch offs as required and as directed, to maintain a safe environment for workforce, customers and passengers.
Operate as Fire Warden for the Signalling Centre when the Service Delivery Manager is not available

We are looking for someone who can demonstrate the following:

Ability to attain rules and regulations level 2 competency
Experience within the rail industry in a control environment or operational role
Good geographical knowledge of applicable Route
Basic IT skills and knowledge of applicable rail computer programmes, i.e. TRUST/TOPS/TM.
Good team working skills
Ability to make objective decisions
Able to influence others
Ability to work under pressure
Ability to gain the knowledge of Train Service Principles and Recovery Plans
Able to react to emergency situations safely and effectively
Professional approach, focused on Safety, Business and Performance improvement
Effective interpersonal and communication skills (written and oral).

Whilst it's not essential, we would love it if you had:

Geographical knowledge of adjoining Routes
Knowledge of Train and Freight Operating Companies organisational structure and routes
Knowledge and demonstrable experience of operating procedures, rules and regulation

Network Rail can offer you a
rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual 75% subsidy on season tickets costing up to £3,333 (to a maximu