Credit Management Clerk - Bristol, United Kingdom - Voyant Recruitment Ltd

Voyant Recruitment Ltd

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:

To effect the timely collection of cash receipts due from debtors. To ensure customers invoice queries are resolved in line with our credit policy and department SLA's. To ensure that Credit Management procedures are maintained to a standard of excellence.

Responsibilities

Ensure debt is collected in line with procedure and monthly set targets
Manage defaulting debtors to conclusion including suspension of services and preparation to legal action
Take card payments over the telephone
Month end cash forecasting
Review with Team Leader daily/ weekly on outstanding balances and queries
To record all communication with customers on the correct systems and ensure that system is maintained accurately
To investigate all invoice queries received and for necessary credit notes to be raised in accordance with our credit policy
To notify customers of credit rejections in line with company procedure
Maintain call quality SLA of 80%
To liaise with the Team Leaders, Managers, Sales and Depots on all issues of Credit Management
To affect the timely collection of cash receipts due from debtors. Ensure customers invoice queries are resolved in line with our credit policy and department SLA's.
To ensure that Credit Management procedures are maintained to a standard of excellence.

Key Skills/Experience Required:

Experience of managing a complex and demanding workload
Ability to make well informed decisions based on all available relevant information
Excellent interpersonal and communication skills with the ability to build good relationships with a range of clients
Good written communication skills with a strong attention to detail
Advanced IT skills